Opportunities
Current Openings:
Help Desk Associate
We are looking for a Level 1 Help Desk Associate. This position would work directly under our Information Technology Director. Qualified applicants should have a base knowledge of networking, Active Directory for Microsoft Server 2003 & 2008, SQL, Windows 7 & XP, Microsoft Office 2003, 2007, & 2010. A+ certification strongly preferred. This position would handle all Level 1 Help Desk needs for the firm.
Please apply if you are dependable, eager to learn, and looking for a career in the IT field. Resumes can be sent to Bobbi Kelly.
Benefits
Our benefits include: Company-paid health insurance, life insurance, and disability insurance; paid vacation, sick days, and holidays; 401(k) plan with an outstanding company profit share.
Duties and Responsibilities:
The Help Desk Associate will focus on providing technical assistance to all Firm users on Firm-supported computers, applications and platforms.
Specific Duties:
Provides technical assistance to all firm users by:
- Troubleshooting problems and advising/taking the appropriate action. Responding to requests for technical assistance in person, via phone, or remote technology.
- Cleaning, installing and modifying operating systems, software programs and hardware
- Diagnosing and resolving technical hardware and software issues
- Researching questions using available information resources
- Following standard help desk procedures, and interpret policies and procedures
- Redirecting problems to appropriate resource
- Staying current with systems information, changes and updates
- Identifying and escalating situations requiring urgent attention
Provides first line of response for firm users requiring assistance by:
- Maintaining knowledge of PC Operating Systems
- Serving as first point of contact for troubleshooting hardware/software PC and printer problems by telephone or remote control with users. Talking the user through a series of steps to determine nature of problem.
- Working in conjunction with the Information Technology Director to:
- Support users’ Active Directory accounts, including Exchange 2007
- Support users’ memberships to specific groups, and set up shared resources
- Install, upgrade and configure network printing, software and file services
- Assist with the direct support of copiers, printers, fax, postage machine and order maintenance support as needed
Identifies Windows Errors by:
- Maintaining technical understanding of system “.ini” files or system “registry” to fix any conflicts with hardware or software
- Researching “white papers” and support forums on the internet to find resolutions
- Consulting with the I.T. Director
Assists in the implementation of new technologies by:
- Setting up new firm computers by installing software and other peripherals
- Helping to establish connections to network technology, including wireless connectivity
- Testing computer components as needed
- Conferring with Security and Systems Administrator, and peers as required or needed
Maintains Professional And Technical Knowledge by:
- Attending educational workshops; reviewing professional publications; establishing personal contacts; participating in professional societies; research
We are always looking for top-of-the-line talent for our growing firm. Are you interested in joining the BBD team? If so, please submit your resume to Bobbi Kelly, our Recruiting & Human Resources Director, through one of the links below.
General Accounting Professional
Middle-Market Commercial Enterprises
Internship- Various Practice Areas
Entry-Level- Various Practice Areas
